Customer Testimonials
Recently leased a 2027 x7. Needed something quick that my wife wanted. I Worked directly with Nike. First class service all around from the BMW of Freeport team from the sale to the delivery. Looking forward to the next deal.
I want to personally thank Shah at BMW Freeport for making my car-buying experience such a great one. From start to finish, he was patient, understanding, and genuinely cared about finding the right car for me — not just making a sale.
Shah worked closely with my budget and really went above and beyond to get me the best possible deal. His positive attitude and caring approach made the whole process stress-free and enjoyable. I couldn't have found my BMW without him.
If you're looking for a salesman who's honest, hardworking, and truly has your best interest at ... Read More Google - Aug 5, 2026
Purchased my new X6 from Ivan Jiang, he was very professional and provided all the information I requested, no bs, straight to the point. Ended up buying my dream car in the perfect color combination. During delivery, he showed great knowledge of their cars and showed me everything I needed to know. The finance manager was also very nice and professional, did not try to push us on any packages when we politely declined. Overall a great experience, great staff! Highly recommended!!
Jonathan Gardiner was excellent. From one phone call to signing and driving that night. Respectful and genuine. Highly recommend.
Jonathan was exceptional. They called me in for an inquiry and I left the same day with a brand new lease. Give him a raise.
Jonathan continues to deliver excellent customer service and patience that separates him from the rest. Making the process insanely quick and easy for a very busy father of 2. I was in and out within an hour. At no point did I sense frustration or aggression. This is my second vehicle from Jonathan and surely will not be my last. Carlo as usual is a gem, explains the final process thoroughly and does not rush or overwhelm you.
During the sale, Marcus and his team were a pleasure to work with, quick, and open to honest negotiation. My vehicle had a very unfortunate incident soon after its purchase. There was a freak flash flood near my home, and my new car was totaled. Marcus was always available and quick to help with my complex insurance and out-of-state documentation, all of which became urgent because I needed a replacement vehicle asap. Thank you to Marcus and BMW of Freeport! This was a true luxury experience.
I would like to acknowledge Jessica at Freeport BMW. I have an 840I coupe that I needed to find out how to turn the eco-mode off without putting it into sport-mode. Jessica was more than happy to assist me with my situation as well as answer further questions about the future of certain BMW models.
It's very rare in this industry that you come across representatives of dealerships that have the patience the positive attitude and professionalism that Jessica displayed. She is the true meaning of quality brings quantity to a work environment and I feel that BMW of ... Read More Google - Jul 29, 2026
BMW of Freeport really made my car buying experience something special, they worked with me day in and out to make sure I understood everything. My salesperson was Shah and he was truly an amazing guy he helped me make sure I was making the right decision and everything with the car I wanted was done correctly. Definitely recommend coming here for a great quality BMW.
I had an excellent experience at BMW of Freeport. Tyler was friendly, professional and made my buying my BMW X3 easy and stress free. I’m so happy with the car and grateful for the excellent customer service. Highly Recommend!
Shah Was very helpful ..
At the beginning of this month, I purchased a new BMW X3 from Shajalal (“Sha”), and I couldn’t be happier with the experience. Sha was fantastic to work with…friendly, knowledgeable, patient, and never pushy. He made the entire process easy and enjoyable, taking the time to answer all of my questions and making sure I felt comfortable every step of the way.
From the first day we met through delivery, the entire process was smooth and seamless. What really stood out was his excellent follow-up after I picked up the vehicle. He reached out a couple of times ... Read More Google - Jul 24, 2026
I had a great experience purchasing my vehicle here. The staff was professional, knowledgeable, and made the entire process smooth. Sophia especially helped us a lot, she was very kind and extremely patient. They have amazing options to look at. I highly recommend this dealership to all in need of a new car.
Jonathan Gardiner is the best!!! My previous car I had for 8 years and was looking for something reliable that I could drive for another 8+ years. I was so reluctant on purchasing a vehicle, but Jonathan made it so smooth and easy. He was very professional. He made sure all of my questions were answered. From the beginning of my purchase to the end he was patient and reachable. I would refer him a million times. Thank you Freeport BMW! Thank you, Jonathan. I love my new vehicle.
I had an excellent experience leasing my new BMW X3 at the Freeport Dealership. My salesman, Jonathan Gardiner, was exceptional! He was patient, informative, honest and took his time explaining all the new details of the car. I am not tech savy so he set up all the programming for me and made sure I was comfortable with all the settings and the BMW APP! He made sure the entire process/transaction was successful and easy. I highly recommend Jon as he is truly a pleasure to work with!
BMW of Freeport made my car purchase an absolute pleasure! My salesman, the service department and the leasing manager were all very professional, informative and supportive. It was a very positive experience and I am happy to drive a BMW X3!
Johnathan Gardner helped me walk out with my dream car in a matter of less then 1 hour.he took his time explaining all details to me . He wasn’t pushy he was very understanding and had great customer service I’m glad I visited Freeport BM
I want to thank David Arakelyan for great experience of getting BMW 330 From start to finish it was great experience,very smooth and without any problems and unpleasant surprises. David was very professional and knowledgeable throughout the entire process. I would recommend him to anyone who is looking to buy or lease a new car. Thank you very much.
Great experience with Shah.
Shah was excellent and got me a great deal on my 2 series!! So happy for my first car!
I recently purchased a 2023 BMW X3 from BMW of Freeport and had a great overall experience. Miguel Espinosa was my salesperson, and he was friendly, knowledgeable, and never made me feel pressured during the buying process. He took the time to answer all of my questions and helped make everything go smoothly.
After the sale, there was a misunderstanding regarding the all-weather floor mats that were promised with the vehicle. Once I reached out, Miguel personally made sure the issue was resolved and even delivered the mats himself. That level of customer service and follow-through meant a lot and showed ... Read More Google - Jul 10, 2026
⭐⭐⭐⭐⭐
Ivan was amazing to work with! He was friendly, patient, and made the entire car-buying process so easy and enjoyable. He took the time to answer all of our questions and was never pushy.
What impressed us the most was that he genuinely tried his best to help us get the best deal possible. He worked hard to find every discount he could and made sure we were happy with everything.
If you’re looking for a BMW salesperson who is professional, honest, and truly cares about his customers, definitely ask for Ivan. We really appreciate all of his help ... Read More Google - Jul 8, 2026
Shah made the experience of buying my first BMW smooth and enjoyable from start to finish. He was knowledgeable and took the time to answer all of my questions without making me feel pressured. He made sure I felt comfortable throughout the process and helped make getting my first BMW a memorable experience. I would recommend him to anyone looking for a great car-buying experience.
Thank you BMW Freeport for taking care of us as always. After being a customer for several years, I know I can always rely on this team, especially Felix, which I cannot thank him enough! He makes the entire experience so easy and stress-free. From start to finish, he is incredibly kind, patient, and never makes us feel rushed or pressured. He truly treats his customers like family, and that’s something that’s hard to find. He goes above and beyond to make sure everything is taken care of, and you can tell he genuinely cares about the people ... Read More Google - Jun 28, 2026
Shah provided us with A+ service. Not only was he patient, but was very knowledgeable and honest. We are in love with our new X5 and look forward to purchasing another car from him this winter.
Shah was awesome, made sure I had all I need, was very knowledgeable, and willing to work with me to make sure I was happy driving away!
My sales person was super amazing. He to took time, he wasn't pushy or overwhelming. Salesmen Shah was amazing, and it's because of his professionalism, I returned to the dealership.
I recently purchased BMW 740 from BMW of Freeport my salesperson was Shah, He was very helpful in making the process easy and seamless. I really enjoying the experience Plus the dealership was pretty nice everyone was very helpful and professional. I will definitely be back to surprise one of my staff with a car from this location.
I had an outstanding experience at BMW of Freeport. From start to finish, the entire process was smooth, professional, and stress-free. A special thank you to Jonathan, the General Manager, and Sophia, who were both incredible to work with. Jonathan’s leadership and commitment to customer satisfaction were evident throughout the entire experience, and Sophia was knowledgeable, attentive, and a pleasure to work with.
Their professionalism, transparency, and genuine care made the process enjoyable and seamless. It’s refreshing to work with people who truly value their customers and go above and beyond to provide exceptional service.
I highly recommend ... Read More Google - Jun 13, 2026
I had an amazing experience at BMW of Freeport. Everyone that I came across was friendly. The GM was extremely professional and kind. Actually, he is the reason my husband and I brought our car there and we would do it again. No pressure at all. He leads by example and it shows.
This is the 5th X5 I have leased from this dealership. I can't lie, I have had issues within the service dept, but once Nike (one of the managers) was made aware of the issue, it was fixed immediately. This time, the purchase was seamless and quick. Thank you for a great experience Nike, you're great at what you do!
I can never say enough about how amazing my experience was at BMW of Freeport, having Mueed Khan as my Client Advisor. The whole process felt way too good and way too easy to be true. One week later, and I still feel so happy about how great my car-leasing process was. Mueed gave me amazing and honest numbers for both my lease cost and my trade-in from the start, answered every question I had, had an incredibly fast response time via phone and email, took his own personal time to explain everything about my car, and walked me through ... Read More Google - Jun 8, 2026
Jonathan was highly attentive and helped me make sure everything I needed and more was situated . Couldn’t have asked for a better person to help me purchase my vehicle
My experience with BMW of Freeport was overall great! I walked in without an appointment and worked with Shah. He was wonderful to work with! Not pushy, very easy-going and didn’t mind showing me many cars on the lot! I would recommend BMW of Freeport if you need to buy a car.
I had a great experience at BMW of Freeport and wanted to specifically recognize Jermaine for all of his help throughout the process.
As someone who is very cautious when it comes to numbers and major financial decisions, I took my time evaluating different options, financing structures, and vehicles. At no point did I feel pressured. Jermaine was incredibly patient, responsive, and professional every step of the way.
What stood out the most was that he genuinely seemed interested in earning my business, not just making a sale. He took the time to answer questions, explore different scenarios, and work ... Read More Google - Jun 1, 2026
I had a great experience at BMW of Freeport and wanted to specifically recognize Jermaine for all of his help throughout the process.
As someone who is very cautious when it comes to numbers and major financial decisions, I took my time evaluating different options, financing structures, and vehicles. At no point did I feel pressured. Jermaine was incredibly patient, responsive, and professional every step of the way.
What stood out the most was that he genuinely seemed interested in earning my business, not just making a sale. He took the time to answer questions, explore different scenarios, and work ... Read More DealerRater - Jun 1, 2026
Johnathan Gardiner is the best salesperson at BMW of Freeport. This is my third vehicle from BMW of Freeport and my second with Johnathan. He has been incredibly patient with all of my questions and concerns throughout the entire process. He never pressured me and always made sure I was comfortable and confident in my decision. Most importantly, he helped me find the vehicle that was the best fit for me, not just the easiest sale. His professionalism, knowledge, and customer service are outstanding. I truly appreciate all of his help and wouldn't want to work with anyone else. ... Read More DealerRater - May 30, 2026
I had a great experience working with Shah while purchasing my car. From the moment I walked in, they were professional, patient, and very knowledgeable. They took the time to answer all of my questions, explained everything clearly, and never made me feel pressured into making a decision.
What stood out most was their honesty and willingness to help me find the best option within my budget. The entire process was smooth, stress-free, and much easier than I expected. I truly appreciate the excellent customer service and dedication they showed throughout the experience.
If you’re looking for someone reliable, ... Read More Google - May 28, 2026
Alls well that ends well! I love my 2025 X4 M40I, I look forward to every chance I get to drive it. My car had 10k miles on it when I got it, only had 1 key and no cargo cover in the trunk. Freeport BMW provided another key at their cost and ordered me the cargo package. Together those items add up to a thousand dollars, they didn't have to do it considering the amazing deal I got on the vehicle, but they did.
David was very patient and spent the time reviewing the features of the car…which has not always been the case previously. One thing the dealership and/or BMW could improve upon. I received two advertisements that had a better deal than what I got. I recognize that the terms are different but all this does is cause confusion and frustration. It is why I hate shopping for a car. But again, David did a nice job in reviewing the vehicle
I had an excellent experience working with Mueed Khan at BMW of Freeport.
From the beginning of the lease process through delivery and even after the sale, he was professional, responsive, and genuinely helpful. He took the time to answer my questions, explain the details of the lease, and made the entire process smooth and stress-free.
What impressed me the most was his support after I took delivery of my new BMW X3. I recently experienced an issue with the BMW voice assistant features. Instead of simply directing me to the service department, he personally followed up, walked me through ... Read More Google - May 23, 2026
David was very helpful with my decision. He went over all the details about the car and the leasing process. I was very happy with the service and attention I was provided. I definitely recommend him with your next car purchase.
I had a great leasing experience with Jonathan. He was very communicative and highly knowledgeable about the vehicles. He was also completely transparent and never tried to push me into a car or features I didn't want. A true professional, I highly recommend working with him.
I had a problem with a pre-owned car within the first couple of weeks of buying it. David and the sales manager worked with me to take the car back and find a wonderful and a scarce 2026 model of the same car for me within about 10 days. I have been buying cars for a few decades and this is by far the most accommodating dealership I have ever worked with.
My experience purchasing a vehicle from BMW of Freeport Was outstanding! My sales guy and the entire staff was very knowledgeable about the car and the process with regard to the certified preowned vehicle.
My experience at BMW Freeport was absolutely amazing from start to finish! Shah was extremely patient with all of my indecisiveness and truly listened to every single one of my wants and needs throughout the process. He never made me feel pressured and made sure I was comfortable every step of the way.
In the end, I drove off the lot with an absolute beauty, and I couldn’t be happier with my purchase! Thank you so much to BMW Freeport for making my first BMW purchase such an easy and enjoyable experience.
The entire staff was genuine, funny, welcoming, ... Read More Google - May 15, 2026
David is an outstanding salesperson! He made sure we were fully taken care of and helped us get exactly the car we wanted. He worked hard to make sure we were satisfied and answered every question we had along the way. We will absolutely be working with David again, and I will be recommending him to all of my friends and family. He truly earned our trust and business!
I recently purchased a vehicle and have to say that everyone was attentive and very competent. Huge thanks to Shah who was amazing and professional. Would definitely recommend checking them out if you want great service.
What an exceptional experience at BMW of Freeport. I was there to purchase a new vehicle. My advisor Patrick Laroque, was incredibly knowledgeable, professional and made the entire process stress free. I particularly appreciated the financing Supervisor "Nike". She explained all the financing without any pressure with a caring heart. I highly recommend this dealership to anyone looking for a hassle-free experience! Ask for Patrick & Nike let them know Suprena sent you.
I bought my first BMW this week and I must say I had an amazing experience. Buying a car can be very overwhelming for me because I want make sure I buy the right car. Working with Shah was seamless. He wasn’t pushy. He was concerned about what my needs were, how much I was willing to spend, as he walked me through the process. Shah was very attentive, and I truly appreciate him working with me going through this process. And let me not forget, BMW atmosphere and the many different options, and the people there were very ... Read More Google - May 2, 2026
Shoutout to Curtis and Carlo, by far the best experience I’ve had at a dealership. The process was smooth and quick. Please make sure you ask for Curtis when you pass by I guarantee you won’t regret it !
BMW of Freeport was easy to work with and made my car buying experience simple and easy!
Johnathan was exceptionally helpful and listened to what I wanted and made suggestions based on that down to the color of the interior. He did go above and beyond my expectations for it to be my first time coming to a dealership he made it worthwhile
Just got a brand new 2026 330i xDrive , Sophia was the salesperson who took care of all our questions and needs. She was super helpful , the Vehicle we liked wasn't available but she made sure to find us what we really needed. definitely recommend this dealership if you're looking for a new or preowned BMW , Goodluck to then and thankyou Sophia 🙂
Best BMW store around and their service center is also very good
David was extremely pleasant to work with. I appreciate his patience’s, how personable he was, and the fact that he was really knowledgeable of the features in my car (great first demo/setup). I would recommend him for future car purchases.
I had a great experience with Jonathan. He is a great seller 10/10. He guided me through the process and made sure I got what I wanted. Words can describe how grateful and happy I’m. 🙏😍🙌
We had a great experience and they got us the best pricing. We would lease from them again.
I’m really happy with my new BMW. Johnathan is a great seller. He guided me through making sure I got what I wanted. Great Dealership.
Always a great experience dealing with the staff at BMW of Freeport! Second car in two years with them!
Ivan is very professional and efficient. he always there to answer your questions.he is very friendly and nice to explain all the paperwork and provides .I’m happy with my purchase experience! Will recommend！
Jonathan really made the process smooth and was a pleasure to work with. I usually dislike the whole car leasing experience, but he was never pushy, truly listened, and helped me secure two new leases through him. I’ll definitely be referring him to others I know who are looking for a BMW, and I look forward to working with him again in three years.
Just want to Acknowledge my service guy Mike Krulewich. He's getting 5 stars!!! Whenever I need to bring my beautiful little car 430xI convertible in for service he goes over and above for me. This is my 3rd vehicle from this dealership, my dream car since the days of the ultimate tanning machine commercial years ago, and I love my car so much I bought out the lease. Mike is a truly upstanding guy no xx which I appreciate, gets me right in for service when needed and truly has taken care of me every single time. Car is 7 years ... Read More DealerRater - Mar 12, 2026
Zain is the best service advisor 🙏
I haven’t done dealerships in the longest but I’ve been back to this one a second time now. Always professional. Jonathan is not only helpful during the sale but over the years has been there to support!
Jonathan Gardiner absolutely the best car salesman, very personable no pressure, and nothing too hide If it's your first time you're 20th time or your last time this is the man that needs to sell you your car new or used he will get it done fluidly. purchased a 2026 BMW X3 for my elderly Mom, he showed patience with her kept her feeling confident and that's all that matters.
very knowledgeable very helpful, no pressure absolutely nothing too hide, was very personable with my elderly mom, probably the best salesman I've ever come across. would definitely recommend this gentleman to any person new or old school car purchaser looking to buy a vehicle from BMW.
My spouse and I recently leased a 2026 X6 and a 2026 X5. We are long time clients of Alex Bocchi. Alex is professional, honest and truly cares about his clients. We always look forward to our lease end, because we know he will get us into amazing vehicles. The entire experience is top-notch and I would definitely recommend this dealership, but most importantly, Alex Bocchi!
My spouse and I recently leased a 2026 X6 and a 2026 X5. We are long time clients of Alex Bocchi. Alex is professional, honest and truly cares about his clients. We always look forward to our lease end, because we know Alex will get us into amazing vehicles. The entire experience is top-notch and I would definitely recommend this dealership, but most importantly, Alex Bocchi!
What a great salesman he was. He wasn’t pushy and was very knowledgeable about BMW Definitely recommend him
I have a big family so my choices were limited when it came to options of what I could get and what would work for all of us (the family of 6). After working with Patrick who was very knowledgeable and patient I decided to go with the 2024 X7. The fam absolutely loves the car and my experience was top tier.
This is my second car from BMW of Freeport and both experiences were amazing. Frank was amazing back in 2021 and David is super super excellent. This will always be my dealership.
I had the best experience purchasing my car with Felix over at BMW of Freeport. He really treats you like you’re family. He is very personable and he made my buying experience quick, easy and actually very enjoyable. He even came in on his day off just to make sure I closed the deal with him and felt comfortable. This really speaks volumes because it shows how seriously he takes his deals and how much effort he puts in with his clients. Big shoutout to my guy Felix
Jonathan Gardner was very professional and explained everything throughly during the process. I had an overall excellent experience.
They were very helpful and explained everything throughly. It was smooth purchase from start to finish.
Dealt with Hussain in the loaner department, he was understandable easy to work with and also got me a car for the loan time where it was compatible to my X7. I appreciate this small detail details that make this transition of having your car fixed a smoother one
Went to sales person Nike and had an amazing sales experience along with Sales manager John. The two were very professional and knowledgeable as this was my first lease on my own. I recommend Nike !!!!!!! Thank you I love my x3
Excellent customer service I was introduced to David, One of the salesmen at BMW of Freeport. Excellent salesman and tremendous length to satisfy the customer
Bought an X3 from David this month…was an absolute pleasure start to finish. Highly recommend!!
5 stars for the sales rep that helped us. Zero for the financial advisor.
We saw a used vehicle here that we were interested in so I called to inquire about it. A very nice woman said yes it’s available. I told her I’d like to stop by on the weekend and she promised to call me back and set up an appointment. She never called. We walked in on a Sunday where we met a wonderful sales rep, Marcus. From the start he was pleasant, honest, knowledgeable and ready to help. He showed us the vehicle and after ... Read More Google - Jan 17, 2026
Went to check out an X5 that they had advertised. Sent a message via text to the coordinator that I was coming in to look at the xuv.
Get there, was greeted by a sales person. Sat down only to find out the vehicle was sold. The coordinator should have mentioned that, but I guess it's one of the games dealerships play. Felt it was a waste of time.
Sales person was cordial and apologetic. Can't blame him for the miscommunication.
Tried to find something similar, but nothing that I would have been interested in.
Not sure if ... Read More Google - Jan 14, 2026
I recently purchased a certified pre-owned BMW from BMW of Freeport and had an excellent experience working with Jonathan. From start to finish, he was incredibly helpful, knowledgeable, and patient, making the entire process smooth and stress-free. He really took the time to understand what we were looking for and made sure we got the exact car we wanted at a price that fit our budget. Jonathan went above and beyond, and it truly made a difference. I would highly recommend working with him if you’re considering a BMW — you won’t be disappointed!
I recently purchased a certified pre-owned BMW from BMW of Freeport and had an excellent experience working with Jonathan. From start to finish, he was incredibly helpful, knowledgeable, and patient, making the entire process smooth and stress-free. He really took the time to understand what we were looking for and made sure we got the exact car we wanted at a price that fit our budget. Jonathan went above and beyond, and it truly made a difference. I would highly recommend working with him if you’re considering a BMW — you won’t be disappointed!
Very great service help me get the car I want took time out haloing get a great deal
I called freeport when i was on my way to get a car from another dealer and since the phone call have have been nothing but so helpful. Specially Jonathan made everything way easier for us. He understood what i was looking for and made it happen. So glad to meet him. Hope my experience gets only better 🙂
Good dealership clean and very attentive hard working people who do right by there customers
I don’t even know where to start, but this dealership and especially Patrick Laroque made my experience feel both luxurious and genuinely welcoming. This isn’t one of those dealerships that tries to push you in just any direction; they truly work for you and do their best to get exactly what you want while staying as close to your budget as possible.
I purchased a 2023 BMW X4 and got the exact exterior and interior I wanted, seamlessly and all thanks to Patrick and the amazing team here, just in time for my 30th birthday. I’m incredibly grateful ... Read More Google - Jan 4, 2026
Great experience buying my BMW! Ivan Jiang was professional, knowledgeable, and very easy to work with. The whole process was smooth and stress-free. Highly recommend Ivan if you’re looking for a great dealer.
I had a great experience working with Patrick in sales at BMW of Freeport. He was professional, incredibly patient (because Lord knows I was very indecisive — sorry, Patrick 😅), and extremely knowledgeable. He made the entire process feel smooth and stress-free.
Patrick took the time to answer all of my questions, explain every option clearly, and made sure I felt comfortable every step of the way. If you’re looking for someone who is attentive, easy to work with, and truly cares about the customer experience, ask for Patrick. And tell em Large Marge Sent Ya! 😉
FYI — I LOOOOOOVE my new ... Read More Google - Jan 1, 2026
Patrick was amazing. I was so indecisive and he helped me find the perfect car. Thank you Patrick!
Although I didn’t purchase a car this visit but my interaction with Patrick Laroque was amazing! He was very informative. And answered all my questions with no hesitation. He was very respectful and helpful. 10/10 customer service.. will definitely come back to him when I am ready to purchase my car.
This is my second time purchasing a vehicle at this BMW dealership. On my previous visit, Ivan was the one who assisted us. He demonstrated extensive expertise and provided highly satisfactory service. The manager also offered tremendous support throughout the process. The entire vehicle purchase was clear, smooth, and overall an excellent experience.