Customer Testimonials
Sold an accident-damaged X3 to a new dad. Still no apology.
My family has owned more than 20 BMWs over 30 years. In October I bought a 2024 X3 from BMW of Freeport to bring my newborn daughter home in. I told my salesperson, David, and the manager, Rahat, that safety was the whole reason I was buying it.
I asked every question you’re supposed to ask. Was it in good condition? Why did it lose its CPO status? They told me the car was perfect, the Carfax note was minor, and the CPO status was lost over a missed oil change. ... Read More Google - Nov 11, 2026
Sold an accident-damaged X3 to a new dad. Still no apology.
My family has owned more than 20 BMWs over 30 years. In October I bought a 2024 X3 from BMW of Freeport to bring my newborn daughter home in. I told my salesperson, David, and the manager, Rahat, that safety was the whole reason I was buying it.
I asked every question you’re supposed to ask. Was it in good condition? Why did it lose its CPO status? They told me the car was perfect, the Carfax note was minor, and the CPO status was lost over a missed oil change. ... Read More DealerRater - Nov 11, 2026
We had an exceptional experience purchasing our car at BMW of Freeport. Moe made the process so easy with white glove service from start to finish!
Mueed was very helpful in my experience selecting the right car for me! Friendly, not pushy and knowledgeable! The whole staff was friendly. A very positive experience
sold me a bmw 330 and broke down on me as im driving back, I take it back and they said it’s only a module and it’s good to go , then I have it for another month passed and now my whole engine is seized
We had an exceptional experience purchasing our car at BMW of Freeport. Moe made the process so easy with white glove service from start to finish!
I went in looking for a new car Marleny Rodríguez helped me throughout the process she was very helpful and was able to get me situated with a brand new car. Definitely recommend going this dealership and her expertise
I had an excellent experience working with Marlenny at BMW\! She was absolutely wonderful from beginning to end\. She was professional, knowledgeable, patient, and genuinely attentive to my needs\. She made the entire experience smooth and stress\-free, took the time to answer all my questions, and made sure I felt comfortable throughout the process\. Her customer service went above and beyond my expectations\. It is not every day you come across someone who truly cares about making sure their customers have a great experience\. Marlenny is a true asset to BMW, and I would highly recommend asking for her ... Read More Google - Nov 10, 2026
I want to take a moment to express my heartfelt appreciation to Marleny Rodriguez at BMW for her outstanding customer service and professionalism!
From beginning to end, Marleny went above and beyond to make the entire experience smooth, comfortable, and truly exceptional. Her kindness, patience, dedication, and attention to detail made all the difference. She genuinely cares about her customers and takes pride in making sure they feel valued, informed, and confident throughout the process.
What truly sets Marleny apart is her positive attitude, honesty, and willingness to go the extra mile. It’s rare to come across someone who ... Read More Google - Nov 10, 2026
I had a wonderful experience at the BMW dealership, and I want to give a special thank you to Marleny Rodriguez for her outstanding customer service. She was incredibly professional, attentive, patient, and welcoming throughout the entire process. She went above and beyond to make sure everything went smoothly and that I felt comfortable and valued as a customer.
Marleny truly made the experience exceptional. Her knowledge, kindness, and dedication to her work do not go unnoticed. It is rare to encounter someone who genuinely cares about their customers and takes pride in providing such excellent service.
Thank you, Marleny, ... Read More Google - Nov 10, 2026
Had a great experience in this dealership. I was shopping around for a new BMW & was lucky enough to get introduced to the associate Jermaine Scott. Jermaine is really professional, knowledgeable and accommodating when it comes down to customer service. (I went through multiple dealerships) by far Jermaine was the most helpful and gave me the best deal. I recommended him to my friends and family. 5 Star ⭐️ Service! Thanks again, Alex from Bklyn
Working with Marleny at BMW of Freeport has been an absolute pleasure! She is incredibly knowledgeable about the entire BMW lineup, especially the latest features and updates that can make a difference in your purchase.
What truly sets Marleny apart is her straightforward, efficient approach. She values your time, listens to exactly what you’re looking for, and works diligently to make it happen. If something isn’t possible, she’s honest and upfront from the start. No unnecessary back-and-forth or wasted time!
Her professionalism, expertise, and transparency make the entire car-buying experience seamless and enjoyable. I highly recommend asking ... Read More Google - Nov 9, 2026
Best car-buying experience I've had. Marleny was honest, patient, and knew the car inside and out. She sold me my son's car and I'll be back for the next one. Highly recommend her at BMW of Freeport.
Really good service. Marlenny Rodriguez attended to me and offered excellent customer service.
I recently leased the 2027 BMW x5.40 Marleny Rodriguez was so professional and precise. She kept me abreast of the delivery time of my vehicle. She updated me quite often. She has a dynamic personality and knows her stuff. I felt so comfortable with her during the process. I highly recommend Marleny for your BMW needs, she was a pleasure. I am so happy with my new vehicle and have been a BMW customer for over 30 years. They are an amazing company. Sincerely, Mrs Casagrande
Marleny Rodriguez is exceptional, professional and most importantly caring. I enjoyed my buying experience very much, zero pressure and her up-front honesty was and is greatly appreciated. Marleny stayed in touch well after I bought my vehicle and was consistent in responding to any concerns or questions I had. Highly recommend BMW of Freeport.
We just purchase a BMW 2026 BMw x3 from our client advisor Marleny Rodriguez we just walked in. She treated us like family she help us find the car we wanted and treated like family. Dominican roots like us
I had a great experience at BMW of Freeport. I bought a 2026 M2 on 10/14/26. From my salesperson to the finance manager and everyone else at the dealership, I can honestly say that this was one of my best buying experiences so far.
Jordy was excellent in helping me in my purchase on my new 2024 Lexus Rx350. Would definetely recommend
This Review is specifically for my Sales Representative Marleny Rodriguez which I have purchased several BMW's from in the past and just purchased 2 BMW's last week for my wife and son. And will continue in the future. she constantly goes above and beyond to make myself and my family happy customers. She is very caring and honest and makes myself and my family feel like we are all apart of Freeport BMW's Family.
I had a great experience at BMW of Freeport! The entire process was smooth, professional, and enjoyable from beginning to end. The staff especially Johnathan was welcoming, knowledgeable, and attentive, making sure all my questions were answered and that I felt comfortable throughout the experience. Their customer service was outstanding, and I truly appreciated the time and effort they put into making everything stress-free. I highly recommend BMW of Freeport to anyone looking for excellent service and a great car-buying experience. Thank you to the entire team for making it such a positive experience
VERY SATISFIED WITH HOW FAST THE PROCESS WAS. BUYING MY VEHICLE WAS A 1 DAY THING COMPARED TO OTHERS.
We had an emergency and got our BMW towed to this location. Ed Wohlers was our service advisor and was outstanding. The service and attention went above and beyond. Ed is certainly an asset to your dealership and will be highly recommended!
Had my car in for some extensive service and Rasel N is the absolute best service advisor you will encounter. He has single handedly changed the way I felt about this service center. His customer service and interest in getting satisfied customers is top notch. Learn from this guy is all I have to say. Thank you Rasel🙏
Had a great experience leasing a car at this dealership. My car salesman was David, he was amazing! Super responsive, explained everything in detail.
Thank you Sophia for your wonderful help throughout the process of purchasing my BMW X3. She took the time to understand exactly what I was looking for and helped me find the car I wanted. I couldn't be happier with my BMW X3! I truly appreciate Sophia's dedication to making sure I had a good car buying experience. I would recommend her to anyone looking to purchase a BMW!
They pass lemon cars as CPO and then blame you for the problems. The worst BMW dealership. Also Chris Carima wont take the time to speak to his clients or email back. Then when they get a bad review. They have "no record of you" . Chris C, Still waiting for you to reply to my email I sent 1 year ago. 0 stars!!!
I had a great experience at BMW Freeport.Jonathon was very helpful and attentive. Overall, all the staff that I encountered was pleasant.
No hassle car buying. We been using this dealer the past 20 years. Our sales agent Marleny is excellent, friendly, sweet, beautiful and fair.
I had an absolutely excellent experience working with my BMW salesman. From start to finish, he was professional, knowledgeable, patient, and genuinely committed to making the entire process smooth and enjoyable. He took the time to explain the features of the vehicle, answered all my questions thoroughly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured, and his attention to detail and customer service truly stood out. He went above and beyond to ensure everything was taken care of, including making sure I understood the car’s features before driving away.
I had an absolutely excellent experience working with my BMW salesman. From start to finish, he was professional, knowledgeable, patient, and genuinely committed to making the entire process smooth and enjoyable. He took the time to explain the features of the vehicle, answered all my questions thoroughly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured, and his attention to detail and customer service truly stood out. He went above and beyond to ensure everything was taken care of, including making sure I understood the car’s features before driving away.
This was my second time coming to BMW of Freeport and once again, I left with something better than what I originally came for. I became discouraged by a few things and was ready to give up but I am so grateful to Jonathan Gardiner for being patient throughout the entire process. His perseverance resulted in me getting a brand new 2026 x3. What I thought was impossible, was made possible and I cannot thank Jonathan enough. I had a wonderful experience and will continue recommending this location to everyone I know.
I had an amazing experience at the BMW dealership! From the moment I arrived, I was treated with professionalism, kindness, and exceptional customer service. The staff was friendly, knowledgeable, and attentive to my needs, making the entire process smooth, easy, and stress-free. They took the time to answer all my questions and made sure I felt comfortable and confident throughout my experience. Overall, I was extremely satisfied with the service I received, and I would definitely recommend this dealership to anyone looking for a great car-buying experience.
Went to dealership for my mom and the service was top notch ! Nike was excellent (sales manager ) got everything we asked for at the number we wanted ! Sebastian the genius tech so super knowledgeable! He needs to be come a manager at some point and soooo friendly (adorable ) Sha is new but was very patient and helpful and he sold his first 2027 x5 with us ! Don’t hesitate run there for your next purchase . Couldn’t have asked for a better team of people .
Met Shah on a Sunday at like 3 pm, super friendly, knowledgeable, patient, and willing to listen and find the best car for us. Super understanding and ensured we did everything over the phone, walking us through the process - financing, dmv, etc etc. Truly appreciate being in and out in an hour this past Monday when picking the car up. New or pre-owned BMW, I highly recommend asking for Shah at BMW Freeport.
Great experience purchasing the car from this dealership. Mr. Jonathan Gardner from the sales team was extremely helpful and highly knowledgeable. He answered all my questions with patient and made the entire purchasing process very seamless! Extremely happy with his customer service.
We had an amazing experience working with Tyler when purchasing our BMW! He was professional, friendly, patient, and very helpful throughout the entire process. He made everything smooth and stress-free, answered all of our questions, and made sure we felt comfortable and confident with our purchase. We truly appreciate his excellent customer service, honesty, and dedication to making sure we had a great experience. Tyler went above and beyond, and we couldn’t be happier with our new BMW! I highly recommend asking for Tyler if you’re looking to purchase a BMW. Thank you, Tyler, for making this such ... Read More Google - Oct 13, 2026
Made an appointment to come look at an M2. I showed up on time and my sales guy barely acknowledged me. I ended up checking out the car with a BMW Genius who was extremely nice. After waiting for 45 minutes I asked for a new sales person. I was allowed to sit in the car but not test drive it? It’s an $80k BMW not a Lamborghini… relax. Terrible customer service, will be taking my business elsewhere.
I want to thank Jermaine Scott for his amazing service! The absolute Best! Thank you for the wonderful experience.
I came in to look at cars, I am 19 and I just like to look around. I understand how a young customer can just be brushed off especially if not buying. I was spoken to professionally by Sophia Jones and was offered to sit in a m2 by her. The manager Jonathan Belez told her to start it for me really quickly. I was so fascinated and made my week to see this car. I highly recommend this place and the services were excellent!
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I had an outstanding experience working with Jonathan Gardiner at BMW of Freeport! From our very first interaction, Jonathan was incredibly responsive, professional, and genuinely committed to making the entire car-buying experience seamless and enjoyable.
He quickly arranged a test drive, took the time to understand exactly what I was looking for, and worked with me to put together pricing and a deal that made sense for me. I never felt pressured, which I truly appreciated.
What really stood out was his attention to detail and the personal touches. He made sure my new BMW was thoroughly inspected and in ... Read More Google - Oct 9, 2026
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I had an outstanding experience working with Jonathan Gardiner at BMW of Freeport! From our very first interaction, Jonathan was incredibly responsive, professional, and genuinely committed to making the entire car-buying experience seamless and enjoyable.
He quickly arranged a test drive, took the time to understand exactly what I was looking for, and worked with me to put together pricing and a deal that made sense for me. I never felt pressured, which I truly appreciated.
What really stood out was his attention to detail and the personal touches. He made sure my new BMW was thoroughly inspected and in ... Read More DealerRater - Oct 8, 2026
A big shout to Felix at BMW of Freeport. He made our first BMW purchase comfortable
Shah was the man, very straight forward and easy to talk too! Great experience!
If I could give my experience of purchasing a car from this dealership more stars it would be 10/10 I had the best experience purchasing my vehicle from Felix! Definitely ask for him if you want the car of your dreams and someone to work with you honestly. My family has been coming to BMW OF freeport for over 5 years and Felix and the dealership don't disappoint!!! Felix worked night and day to get the car of my dreams! The management team also worked diligently to get us a beautiful incentive, loyalty goes a long way!
Had a great experience over here at BMW of Freeport. Thank you Nike and Jon for making the process smooth from the beginning to the end and keeping me posted throughout my whole build process!!! Would definitely recommend them!!
Jon was a very helpful person throughout my whole search and purchase at BMW of Freeport!
Had an awesome experience at BMW of Freeport! Gotta shout out the salesman Jordi as he did an awesome job on helping me decide which car I wanted. Very knowledgeable n straight to the point! Love it, will definitely go back for service or any needs my car may have. Will also recommend BMW Freeport anytime! Ask for Jordi! 🙌🏾🙌🏾 Thank you!
I had a great experience working with the management team at BMW of Freeport. The manager Rahatul Chowdhury was professional, knowledgeable, respectful, and genuinely focused on making sure everything went smoothly. He went above and beyond to make the experience easy and stress-free, and I really appreciated the level of customer service. It’s clear that he takes pride in his dealership and cares about his customers. I would definitely recommend BMW of Freeport to anyone looking for a great car-buying experience!
Take my word for it, if you're going to BMW of Freeport, walk straight in and ask for Shah. He made the entire process of getting my 2026 m340i X-drive so easy. He was super straight forward and responsive from the jump from customizing my build to delivery day. Never felt any pressure from him. If you want a BMW and want to deal with someone who genuinely wants to help their customers then Shah is the guy. Legend.
This is my family's first BMW ever, and it’s been a blast driving it! The design is absolutely stunning. But what really stood out was the buying process with FELIX. He was patient and knowledgeable about the car. He made sure we had a memorable experience picking up our new car at the dealership. His attitude made us feel so luxurious.
I had such a great buying experience with my salesman, Felix! He was incredibly friendly and open to working with me on the car. What really stood out was his deep knowledge of the car he was selling. He walked me through every detail, making sure I could easily understand and enjoy all the amazing features BMW has to offer. Thanks, Felix, and thanks to BMW of Freeport! I wish you all the best.
Just picked up an X3M50 and could not be happier. My client advisor Shah was fantastic…super responsive and made the process go smoothly. I would recommend Shah and the dealership to anyone looking at BMWs.
I had an excellent experience working with Jon while purchasing my first BMW! He was professional, knowledgeable, patient, and made the entire process easy and enjoyable. He took the time to answer all my questions and made sure I felt comfortable and confident with my purchase. I truly appreciate the outstanding service and attention he provided throughout the whole experience. I couldn’t be happier with my new BMW. Thank you, Jon, for making my first BMW purchase such a great one! Highly recommend!
Jonathan Gardiner is an outstanding client advisor. I cannot recommend him enough - he's professional, knowledgable, and determined to ensure that his clients are completely satisfied. Thank you Jonathan and the Freeport BMW team for my incredible new lease!
Working with Jonathan was a pleasure! He is very invested in his client's satisfaction with their vehicle. Jonathan is courteous, professional, and very knowledgeable. It was also a pleasure receiving assistance from sales manager, Nike. Thank you to Jonathan and the Freeport BMW team for another great transaction. I am loving my new car!
If you are looking for a seamless, stress-free car buying experience, ask for Jonathan Gardiner. From start to finish, Jonathan was incredibly kind, attentive, and helpful.
The entire transaction was smooth and remarkably efficient. They handled my trade-in without a single issue, and my new BMW was prepped and in flawless condition for pickup in just a few days. When it came time to take delivery, Jonathan made the process a breeze. He took the time to walk us through all the technology and features, ensuring we were completely comfortable before driving off the lot.
I couldn't be happier ... Read More Google - Sep 13, 2026
If you are looking for a seamless, stress-free car buying experience, ask for Jonathan Gardiner. From start to finish, Jonathan was incredibly kind, attentive, and helpful.
The entire transaction was smooth and remarkably efficient. They handled my trade-in without a single issue, and my new BMW was prepped and in flawless condition for pickup in just a few days. When it came time to take delivery, Jonathan made the process a breeze. He took the time to walk us through all the technology and features, ensuring we were completely comfortable before driving off the lot.
I couldn't be happier ... Read More DealerRater - Sep 13, 2026
Jonathan Gardiner is highly recommended. If you want someone down to earth and makes you feel welcomed and important go to this sales rep! He was excellent!
I had an excellent experience working with Jon while purchasing my first BMW! He was professional, knowledgeable, patient, and made the entire process easy and enjoyable. He took the time to answer all my questions and made sure I felt comfortable and confident with my purchase. I truly appreciate the outstanding service and attention he provided throughout the whole experience. I couldn’t be happier with my new BMW. Thank you, Jon, for making my first BMW purchase such a great one! Highly recommend!
Amazing experience all around at BMW of Freeport. Jonathan is very professional, courteous and patient. He worked with me as we explored multiple lease and buying options, ultimately helping me find the right vehicle for my needs. Would highly recommend.
Amazing experience all around at BMW of Freeport. Jonathan is very professional, courteous and patient. He worked with me as we explored multiple lease and buying options, ultimately helping me find the right vehicle for my needs. Would highly recommend.
I had an outstanding experience leasing my first BMW and highly recommend BMW of Freeport. They offered me a much better price than another Long Island dealership for the exact same vehicle—and there were absolutely no games or pressure.
The entire team was amazing from the moment I walked in until the moment I drove away. Since this was my first BMW, I was a little nervous, but they patiently explained everything and made the entire process easy and enjoyable.
If you’re looking for a BMW, definitely ask for Tyler. He was friendly, knowledgeable, honest, and a pleasure ... Read More Google - Sep 11, 2026
My husband and I have bought BMWs for the past 30 years. It is usually a pretty straightforward experience however this time we were turning in our 10 year old three series car and buying a five series. We are both in our 70s so I called for an appointment, we were assigned Ivan he could not have been nicer. Patience is his second name! There were A number of surprises and. “ Bumps in the road” but Throughout the process, he was calm and kind yet efficient, and always cognizant of our concerns and needs
I also want to mention Sebastien. He ... Read More DealerRater - Sep 6, 2026
I wouldn’t recommend working with Rahatul. My experience was frustrating and I felt like I was being misled rather than dealt with honesty. There were multiple things said such as, certain maintenance done to vehicle which paperwork did not support. Be careful!
Service dept did unethical stuff like telling me that I needed two new tires bc of work treads. The car had 7700 miles & I had tire & wheel service contract. My advisor Tracey said that the company would not cover the wear & tear. Why? Because it was soooo minimal wear & tear that it was not covered & not needed to be replaced. After 27 years as a loyal customer unfortunately they lost me! Steven
Jon was very helpful. When I first started I wanted to take my time and he was amenable to this, and when it was time to close he worked very quickly. The entire time he was helpful and spent the time to make sure I understood everything. Thanks Jon!
I had a very positive car buying experience. Jonathan and Chester were very patient and able to answer all of my questions. They do value costumer satisfaction.
I would give BMW of Freeport a negative rating if I could. I drove almost 2 hours from NJ for a Certified Pre-Owned X3 after being told it was in excellent condition and ready to test drive. When we arrived, it had a flat tire and we were initially told we couldn’t even test drive it. Eventually, they put air in the tire and allowed us to drive it.
After test-driving the vehicle, we negotiated a deal and left a deposit. That’s when Pre-Owned Manager Rahatul A. Chowdhury’s attitude completely changed. He complained that they weren’t making ... Read More Google - Aug 31, 2026
This was unfortunately the worst dealership I visited while shopping for a car in Nassau County.
My biggest issue was how surprisingly rude and dismissive the sales associate became when I said I planned to pay for the car in full, and was not interested in financing. The associate even made a snide remark that people my age don’t just buy cars outright and questioned how I “really planned to pay for it.” I found that incredibly inappropriate. This conversation took place while standing while showing my license to do a test drive - which is also not the ... Read More Google - Aug 25, 2026
Jonathon was amazing from start to finish! He was straightforward, professional, and extremely knowledgeable about all of the vehicles I was considering. He truly made it his mission to work with me and get me to a price point that we were both comfortable with.
He introduced me to a vehicle with a very unique color combination that I probably wouldn’t have considered on my own, and it ended up being the perfect match for me! I really appreciate the time, patience, and effort he put into making the entire process such a great experience.
Shortly after leaving the ... Read More DealerRater - Aug 25, 2026
Jonathan was exceptional. They called me in for an inquiry and I left the same day with a brand new lease. Give him a raise.
Jonathan continues to deliver excellent customer service and patience that separates him from the rest. Making the process insanely quick and easy for a very busy father of 2. I was in and out within an hour. At no point did I sense frustration or aggression. This is my second vehicle from Jonathan and surely will not be my last. Carlo as usual is a gem, explains the final process thoroughly and does not rush or overwhelm you.
I would not recommend this dealership at all the unprofessionalism the inconsistency the switching things last minute as far as pricing goes. It was so many things I can list but the thing that boils my blood more ever is that I finance my car through my credit union it’s over a year since I purchased my car and my credit union has not yet received a title a title was sent to me. I didn’t get the title in the mail not there fault, but when I got on top of it and spoke to them, they ... Read More Google - Jul 21, 2026
BMW of Freeport made my car purchase an absolute pleasure! My salesman, the service department and the leasing manager were all very professional, informative and supportive. It was a very positive experience and I am happy to drive a BMW X3!
Johnathan Gardner helped me walk out with my dream car in a matter of less then 1 hour.he took his time explaining all details to me . He wasn’t pushy he was very understanding and had great customer service I’m glad I visited Freeport BM
My experience with BMW of Freeport has been nothing short of unacceptable.
Our 2023 BMW M5 has been sitting at their dealership for over two months with no meaningful communication, no clear diagnosis, and no estimated completion date. Throughout this entire process, I have repeatedly had to chase the dealership for updates, yet my emails and requests for information have largely gone unanswered.
I understand that complex repairs sometimes require assistance from BMW Technical Support and Engineering. What I cannot understand is the complete lack of transparency and accountability. After more than two months, I still cannot get straightforward answers to ... Read More Google - Jun 30, 2026
My daughter bought a bmw from here in October. She was told it had 4 brand new tires. She just got a flat and when getting it fixed we discovered the tire had 3 patches in it already. She’s attempted to contact her salesman, James, who hasn’t returned her calls. Beware these people lie!!
Jonathan was highly attentive and helped me make sure everything I needed and more was situated . Couldn’t have asked for a better person to help me purchase my vehicle
I had a great experience at BMW of Freeport and wanted to specifically recognize Jermaine for all of his help throughout the process.
As someone who is very cautious when it comes to numbers and major financial decisions, I took my time evaluating different options, financing structures, and vehicles. At no point did I feel pressured. Jermaine was incredibly patient, responsive, and professional every step of the way.
What stood out the most was that he genuinely seemed interested in earning my business, not just making a sale. He took the time to answer questions, explore different scenarios, and work ... Read More DealerRater - Jun 1, 2026
I was told the BMW Genius would be able to help with my car but all he was doing was trying to sell me a boat the whole time. I was so annoyed I went to Rallye. REally annoying experience.
Johnathan Gardiner is the best salesperson at BMW of Freeport. This is my third vehicle from BMW of Freeport and my second with Johnathan. He has been incredibly patient with all of my questions and concerns throughout the entire process. He never pressured me and always made sure I was comfortable and confident in my decision. Most importantly, he helped me find the vehicle that was the best fit for me, not just the easiest sale. His professionalism, knowledge, and customer service are outstanding. I truly appreciate all of his help and wouldn't want to work with anyone else. ... Read More DealerRater - May 30, 2026
David was very patient and spent the time reviewing the features of the car…which has not always been the case previously. One thing the dealership and/or BMW could improve upon. I received two advertisements that had a better deal than what I got. I recognize that the terms are different but all this does is cause confusion and frustration. It is why I hate shopping for a car. But again, David did a nice job in reviewing the vehicle
David was very helpful with my decision. He went over all the details about the car and the leasing process. I was very happy with the service and attention I was provided. I definitely recommend him with your next car purchase.
I had a great leasing experience with Jonathan. He was very communicative and highly knowledgeable about the vehicles. He was also completely transparent and never tried to push me into a car or features I didn't want. A true professional, I highly recommend working with him.
I had a problem with a pre-owned car within the first couple of weeks of buying it. David and the sales manager worked with me to take the car back and find a wonderful and a scarce 2026 model of the same car for me within about 10 days. I have been buying cars for a few decades and this is by far the most accommodating dealership I have ever worked with.
You do NOT have to service your BMW at the same dealership where you bought the car. You have other choices, and I wish I had realized this earlier.
I had my WORST service experience at BMW of Freeport. I dropped off my car early Monday morning. My service advisor, Greg, told me the car might need to stay overnight because they had to rerun the system or do additional diagnostic work. I understood that and agreed to leave the car there.
The next day, I called him twice for updates. Around noon, he told me the car might be ... Read More Google - May 14, 2026
David is an outstanding salesperson! He made sure we were fully taken care of and helped us get exactly the car we wanted. He worked hard to make sure we were satisfied and answered every question we had along the way. We will absolutely be working with David again, and I will be recommending him to all of my friends and family. He truly earned our trust and business!
BMW of Freeport was easy to work with and made my car buying experience simple and easy!
Johnathan was exceptionally helpful and listened to what I wanted and made suggestions based on that down to the color of the interior. He did go above and beyond my expectations for it to be my first time coming to a dealership he made it worthwhile
Drove over an hour to get there only to be told the car we wanted had already been sold. This after we had been told two hours earlier that it was still available.
Not honoring warranty claims made in person by the dealer
I bought a bmw I5 from a bmw dealership in New Jersey I live in new york
Every time I bring my car in for service to BMW FREEPORT they dont honor any of my warranties and tries to defer it to being someone elses fault or my fault in order to get out of warranty claims
The following claims were brought to bmw of freeport and they did not help
1. My 120volt provided charger would not charge the car and was broken. I took my car to bmw freeport ... Read More Google - Apr 9, 2026
David was extremely pleasant to work with. I appreciate his patience’s, how personable he was, and the fact that he was really knowledgeable of the features in my car (great first demo/setup). I would recommend him for future car purchases.
So I came in for a trade in of a lease and when I was trying to apply they said they couldn’t co-sign even if with my credit combined. They didn’t tell me why. And I don’t know why I had to wait for them to check my credit later. Why couldn’t they check it when I was there either I was approved or not. The person that was with me for the process maybe the experience bad. Won’t go here again. Sorry!
We had a great experience and they got us the best pricing. We would lease from them again.